ISKCON Chicago

Terms of Service and Community Guidelines

These are the terms on which ISKCON Chicago offers its community app — Act of Service — to devotees and well-wishers, together with the guidelines everybody in it is asked to keep. They are short on purpose. Read them alongside the Privacy Policy, which says what the app holds about you and who can see it.

Effective 1 September 2026

1. Who runs this, and what you are agreeing to

The app is run by ISKCON Chicago (the International Society for Krishna Consciousness of Chicago), a religious congregation in Illinois, USA. It is offered free of charge for the temple's community, not as a commercial product.

By creating an account or using the app, you agree to these terms. If you do not agree with them, please do not use the app, and speak to the President or an authorised temple administrator.

2. Your account

The app is meant for devotees and well-wishers taking part in the ISKCON Chicago community, and for adults — accounts are not for children under 13. Use your own account, with your own name, and give information that is true, including a current phone number.

Keep your password to yourself. What is done through your signed-in account may be treated as done by you. If you think somebody else has got into your account, tell an authorised temple administrator promptly.

Access levels — Devotee, Volunteer, Community Head, Tech Admin and President — are granted according to temple responsibilities, by the President or a Tech Admin.

3. Community Guidelines

This app carries what devotees write to each other: direct messages, sanga group chats, announcements and comments, devotee care posts, newsletter submissions and darshan photographs. It is a temple's community space. Speak to devotees the way you would in the temple room.

There is no tolerance for any of this

  • Harassment or abuse. Threatening, intimidating, bullying, stalking or persistently contacting a devotee who does not want to hear from you.
  • Hate speech. Attacking or demeaning anybody for their religion, caste, race, ethnicity, national origin, sex, gender, sexual orientation, disability, age or appearance.
  • Sexual content. Nudity, sexually explicit material, or sexual advances towards another devotee. Any sexual content involving a child will be reported to law enforcement.
  • Impersonation. Pretending to be another devotee, a temple authority, or a sannyāsī or guru; or using somebody else's account.
  • Sharing others' personal information. Passing on another devotee's phone number, address, photograph, family details or private messages outside the app without their agreement — and never a child's, without their parent's.
  • Spam and solicitation. Advertising, selling, recruiting, chain messages, or raising funds for anything of your own.
  • Violence and unlawful content. Threats of violence, encouragement of self-harm, or anything unlawful.
  • Dishonesty about seva. Registering for seva you do not intend to perform, or recording seva time, attendance or verification untruthfully.
  • Attacks on the app itself. Trying to break, overload or get around its security, or to reach records you have not been given access to.
  • Taking the community's records. Copying the Directory, or any part of the temple's records, for use outside the community.

If your availability for a seva changes, update the app or tell the coordinator as early as you can, so somebody else can cover it. That is not a rule so much as a kindness to whoever would otherwise stand in for you.

4. What you share

What you write and the photographs you post stay yours. By posting them you give ISKCON Chicago permission to store, display and keep them within the app as part of running the community and its records. The temple claims no other rights over them and will not publish them outside the app without asking you.

Share only what you are entitled to share. Messages, sanga chats and photographs are kept as temple records, and the President and Tech Admin can read them — including the original of a message you delete. The Privacy Policy explains this in full, and it is worth reading before you write something you would not want kept.

You are responsible for what you post. The temple does not endorse and is not responsible for what another devotee writes.

5. Reporting and blocking

These are commitments the temple is making, not descriptions of an ideal.

You can report anything, and you can block anybody

  • Report content. A direct message, a sanga message, a comment under an announcement, or a devotee care post — and any photograph attached to one — can be reported from the app in a few taps, with a reason: harassment, hate, sexual content, violence, spam, impersonation, a safety concern, or something else you describe.
  • Report a devotee. You can report the person as well as the post.
  • Block a devotee. Blocking is yours alone to decide and needs nobody's permission. Once you block somebody, neither of you can send the other a message — the door closes both ways rather than leaving them able to write into a thread you cannot answer. Their conversation is hidden from you while the block stands.
  • They are not told. A blocked devotee gets no notification, sees no changed message, and keeps their side of the thread as it was. If you unblock them, the conversation comes back exactly as it was — nothing was deleted while it was hidden.
  • Objectionable material is filtered, and reported material is taken out of view while it is being looked at, so nobody has to keep seeing it while a decision is made.

Two things blocking deliberately does not do. It does not change anything about seva: two devotees who have blocked each other can still be assigned to the same service, and neither one's hours are affected, because a personal preference about who you read must not leave a Sunday feast short of cooks. And the President and the Tech Admin cannot be blocked, because the temple has to be able to reach every member of its congregation.

Reporting and blocking are separate. You may report a message and still be willing to talk to the person, or block somebody and have nothing to tell the temple. The app offers the second after the first because usually people want both, but neither requires the other.

Every report is acted on within 24 hours

The temple undertakes to review every report and act on it within 24 hours of receiving it. Acting on it means a decision is made and carried out — the content is removed or it is allowed to stand — not merely that somebody has seen it. Where it is practical to say what was decided, the devotee who reported it will be told.

If something is urgent, or somebody is in danger, do not rely on a report in the app. Contact the temple directly, and the police if it is a matter for them. Moderation matters can also be raised at any hour by writing to tech@iskconchicago.com.

6. What the temple may do

Where these terms or the Community Guidelines are broken, or where it is reasonably necessary for the safety of devotees or the running of the temple, ISKCON Chicago may do any of the following, choosing what fits what happened:

Every one of these is recorded — what was done, to whom, by whom, and when — and that record is kept so that a pattern of behaviour can be seen and so the temple can show what it did about a complaint.

Serious matters — anything involving a child, a credible threat, or unlawful content — go straight to permanent removal and, where the law requires it or safety demands it, to the authorities.

Where it is practical to say why, the temple will. If you think a decision was wrong, say so at the address below and it will be looked at again by somebody who did not make it.

7. Seva is not employment

Seva offered, arranged, recorded or verified through this app is voluntary religious and charitable service. It is not employment, not an internship, not a contract for services, and not an offer of work.

Nothing you do through the app creates an employment relationship, an agency, a partnership or a joint venture with ISKCON Chicago. No wage, salary, stipend or other compensation is owed for seva, and hours recorded in the app are a record of service offered to the Deities and the community — not hours worked for pay.

Seva Yatra points, hours, awards and leaderboard positions have no monetary value, cannot be exchanged for anything, and confer no rights.

8. Donations

  • Giving is entirely voluntary. Donations are charitable contributions to ISKCON Chicago.
  • Donating is never required to use the app, or any part of it. Every screen, every seva, every message and every feature works exactly the same whether you have given nothing or given a great deal.
  • Giving does not unlock anything. No feature, no content, no access level and nothing digital is bought, earned or granted by donating. There is nothing in this app to buy.
  • Payment happens on Zeffy, a separate payment service, on its own page in your phone's browser. Zeffy's own terms and privacy practices apply to what you enter there, and the app never sees or stores card details.
  • Donations are not refundable through the app, except where the law requires it. If a gift was made in error, write to the temple and it will be looked at in good faith.

Whether a donation is tax-deductible depends on your circumstances and on what ISKCON Chicago's own receipts say; the app does not give tax advice.

9. The app as it is

The app is provided as is and as available, without warranty of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. It may be unavailable, delayed or wrong, and features may change or be withdrawn.

It is not an emergency service. For anything urgent, contact the temple directly, or the emergency services, rather than relying on a message or a notification in the app.

10. Limitation of liability

To the fullest extent the law allows, ISKCON Chicago, its trustees, officers and the devotees running the app are not liable for any indirect, incidental, special, consequential or punitive loss arising from your use of the app — including a notification that did not arrive, a seva that was not covered, information that was lost, or content another devotee posted.

Because the app is offered free of charge, the temple's total liability to you for any claim relating to it is limited to one hundred United States dollars (US$100).

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

11. Ending it

You may stop using the app at any time. In Profile, at the bottom, Leaving steps you away and keeps your record as it stands, and asking to be forgotten erases your personal details and closes your sign-in for good. Both are described in the Privacy Policy, and either can also be requested at https://app.iskconchicago.com/delete-account.

ISKCON Chicago may suspend or close an account as described in What the temple may do. The sections on content, liability, governing law and donation records continue to apply after an account ends.

12. Changes

These terms will be updated as the app and the temple's services change, and the date at the top will change with them. Where a change is significant, the temple will say so in the app rather than quietly editing this page. Carrying on using the app after an update means you accept the revised terms.


13. Governing law

These terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-law rules. Any dispute that cannot be settled between us belongs to the state or federal courts sitting in Cook County, Illinois, and both of us agree to those courts.

If any part of these terms is found unenforceable, the rest of them continue to apply.

Before any of that, please simply talk to us. Almost everything is settled by a conversation with the President or a community head.

14. How to reach us

Email — including all moderation reports and appeals
tech@iskconchicago.com

Post
ISKCON Chicago
1716 W Lunt Ave
Chicago, IL 60626
USA

Delete your account on the web
https://app.iskconchicago.com/delete-account