ISKCON Chicago

Deleting your account

You can delete your account yourself, from inside the app, in about fifteen seconds and without asking anybody's permission. If you no longer have the app installed, write to the temple and it will be done for you. Both routes are set out below, along with exactly what is erased and the two things that are not.

Which app this is about

So there is no doubt which account this page deletes.

App
ISKCON Chicago: Act of Service
Developer and publisher
ISKCON Chicago — the International Society for Krishna Consciousness of Chicago, a religious congregation in Illinois, USA
Identifier
org.iskconchicago.community on both the App Store and Google Play
Temple
1716 W Lunt Ave, Chicago, IL 60626, USA
Who to write to
tech@iskconchicago.com
Privacy policy
The full privacy policy

Two different things, and the app offers both

Most people who stop coming want the first and would be dismayed to find the second had happened. The few who want the second mean it. The app draws them as two separate choices rather than one control with a warning attached, and this page does the same.

Step away for now

Reversible — erases nothing

The app stops asking anything of you. Notifications stop and this phone is forgotten. Nothing at all is erased. The temple keeps your record as it stands, the way a congregation roll has always been kept.

Sign in again whenever you like and everything is exactly where you left it. There is no waiting period and nothing to restore.

Delete my account

Permanent — cannot be undone

The temple stops holding who you are. Your name, email, phone, address, date of birth, photograph, family and spiritual details are erased. Your messages go. Your sign-in stops working for good.

There is nothing to restore from afterwards. If you came back later you would be starting from an empty account, not recovering this one.

The two ways to delete it

Either one deletes the same things. The first is immediate and needs nobody's help; the second exists for anybody who has already removed the app or cannot sign in.

1 · In the app — takes effect immediately

  1. Open the app and sign in.
  2. Tap Profile in the bar along the bottom.
  3. Scroll to the very bottom of that screen and tap Leaving, or deleting your account.
  4. The screen that opens draws both choices. Under Be forgotten, tap that button.
  5. Type DELETE in the box that appears, to confirm you mean it.
  6. Tap Erase my account for good.

You are signed out at once, and the erasure has already happened by then. Nobody at the temple approves it and nothing is queued.

2 · By email — if you no longer have the app

Write to tech@iskconchicago.com from the email address on your account, and say that you want your account deleted. That is the whole request; there is no form.

Sending it from the address on the account is how the temple knows it is you. If you cannot reach that address any more, say so and it will ask you something else only you would know rather than refusing.

A Tech Admin then runs the same erasure the app runs. You will get a note back confirming it is done.

How long it takes

Deleting is one action either way. What differs is how long it takes to reach somebody.
Route When it happens
In the app Immediately. The erasure completes before you are signed out. Nothing waits on the temple.
By email Within 30 days, and usually much sooner — generally within a few days. The temple confirms it is you first, then carries it out and writes back.
Backups Supabase, which hosts the temple's database, keeps rolling backups for its own disaster recovery. A backup taken before your deletion is never used to bring your details back, and it ages out on its own.

What is erased

Every one of these is emptied or deleted outright the moment the deletion runs. Your name becomes A former devotee and your email address is replaced with a meaningless placeholder, which frees your real address should you ever want to start again.

Who you are

  • Your name, email address and phone number
  • Your postal address, date of birth and birth place
  • Your profile photograph — the image file itself is deleted from storage, not merely unlinked
  • Your gender, marital status, spouse's name, and the record of your children
  • Your emergency contact's name and phone number
  • Your occupation, languages, preferred language, skills, and how you found the temple
  • Whether you can offer a lift or host programs
  • Whether you said you are an ISKCON member

Your spiritual record and your standing

  • Your ashram status, your spiritual mentor, and your chanting rounds
  • Both initiations — whether you are initiated, the dates, and the names of your dīkṣā gurus
  • When you joined the temple and how long you have been coming
  • Whether you appear on the Seva Mala boards, which is switched off
  • Any additional access you had been given, which returns to that of an ordinary devotee

What you wrote and where you were

  • Every message you sent, in conversations and in sangas — including the retained originals of messages you had already deleted
  • Your read markers in sangas
  • Your care posts and your replies to other devotees' care posts
  • Any feedback you sent the temple
  • Any newsletter submissions you made
  • Any request for additional access you had made
  • Your notifications, and your temple check-in record

Your way back in

  • Your password
  • Every device this account was signed in on is signed out
  • Every push notification token, so no phone can be reached again
  • Every sign-in identity, including Google if you used it
  • The login itself is closed permanently — it cannot be reopened by a password reset, and there is no reactivation

What is kept, for how long, and why

Two things outlive the deletion. Neither of them says who you were: your name has been removed from both, and what is left is an hour and an amount with nobody attached to them. They are listed here rather than glossed over, because a deletion page that quietly kept something would be worse than one that says so.

What survives For how long Why
The record that a seva was performed — the hours, the attendance, the month's totals Indefinitely A month's hours have to still add up a year later. If these went with you, months that had been closed and counted would silently change afterwards, and the temple's own service record would stop being true.
The record that a donation or sponsorship was received — the amount and the date At least seven years A charity in the United States must keep its donation records for tax and for audit, whatever any donor asks. This is a legal obligation the temple cannot waive.

Why they are anonymised rather than deleted

These records are attached to your account by a database key that deletes everything hanging off it. Deleting the row outright would take every hour you ever served with it, and every donation record the temple is required to keep. So the row is emptied instead: what remains is an identifier holding no name, no address, no way to reach you, and nothing that says who you were.

Nobody — including the temple's own leadership — can read a name back out of it. There is no name left in it to read.

One thing this page cannot reach

Anything the temple holds outside this app — its own congregation records, paper forms, festival lists, its accounts — is not touched by deleting your app account, because it is not in the app. Write to the temple directly about those.

One case where the app will refuse

If you are the only person left who can administer the app, it will refuse to erase you until somebody else has been given that access. It says so at the time rather than failing silently. Otherwise the congregation would be left with an app nobody can run.

This is the only condition under which a deletion is refused. It is not a delay and not a review — give another devotee that access, and the deletion goes through at once.